WorkshopChat is mobile software for everyday communication between machine shop mechanics and customers. With WorkshopChat machine shop mechanics can reduce the amount of incoming phone calls to repair shop. Customers can simply click a button on their mobile WorkshopChat App to get all the answers themselves.
Our challenge was to create realtime reporting & communication software for aftermarket business native to IOS and Android.
Through realtime status updates, photos, videos, and messages, technicians keep customers informed throughout the entire repair process, which means there won’t be a need to interrupt the repair process with questions. It gives customers live updates about their car while it’s being repaired. Technicians get more done, and customers get confidence and peace of mind.
We have build chat application at QuickBlox, a cloud communication backend that allows to add Chat, Video Calling and Push Notifications functionality to your mobile, web and desktop apps. Basically, it’s a drag and drop Skype.
Application Features for Customers, Mechanics, and Machine Shop Managers:
Customers will know which state their vehicle is in throughout the entire repair process. Whether it’s waiting for parts to be delivered, halfway taken apart or almost ready, they’ll know —without having to ask you about it.
Images and Video
By showing customers images of progress, they stay informed and trust you to make the necessary repairs on their vehicle. This feature is especially helpful when working on engine problems and discovering and diagnosing mechanical issues.
Text and Voice Messages
Customers can contact a machine shop via text or voicemail. This gives your customers a convenient way to reach out for help, without ringing your phone all day. You can reply to customers at a convenient time, rather than dropping your wrench and picking up the phone to talk.
Dashboard for a Machine Shop Manager
This feature serves as a powerful tool to monitor the details and progress of every vehicle being worked on in your shop, and schedule upcoming auto work with just a few clicks.
Technologies and tools used: Mobile, IOS, Android, QuickBlox